Customer Service and Operations Policy

Scope: This policy applies to all employees, contractors, and affiliates of 7D Transportation.

Objective: To ensure a safe, efficient, and customer-focused transportation experience.

Customer Service:

• Respond promptly to customer inquiries and concerns.

• Provide accurate information and updates on services and schedules.

• Treat customers with respect and professionalism.

• Resolve customer complaints fairly and promptly.

Operations:

• Ensure vehicles are clean, well-maintained, and meet safety standards.

• Adhere to scheduled routes and timings.

• Conduct regular safety inspections and training.

• Follow emergency protocols and procedures.

Employee Conduct:

• Adhere to company dress code and professional standards.

• Maintain confidentiality and respect customer privacy.

• Report any incidents, accidents, or safety concerns immediately.

• Collaborate with colleagues to ensure smooth operations.

Safety and Security:

• Conduct regular vehicle inspections and maintenance.

• Implement safety measures to prevent accidents and injuries.

• Train employees on emergency procedures and crisis management.

Environmental Sustainability:

• Implement eco-friendly practices in daily operations.

• Monitor and reduce fuel consumption and emissions.

• Encourage sustainable transportation options.

Compliance:

• Adhere to local, state, and federal regulations.

• Follow industry standards and best practices.

Review and Revision:

• Review and update policy annually or as needed.

• Communicate changes to all employees and stakeholders.

By implementing this policy, 7D Transportation commits to providing a safe, reliable, and customer-focused transportation experience while promoting sustainability and compliance.”