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Privacy Policy
OUR SNOW POLICY IS AS FOLLOWS:
Listen to the radio and T.V. Please do not call us to ask about school delays or cancellations,
BUT DO CALL IF YOU WANT TO CANCEL TRANSPORTATION FOR YOUR CHILD. We
are very busy solving routing problems and may not be available to answer any other
questions. This goes for employees as well as students. In Fitchburg, Lunenburg,
Leominster, Ashburnham Westminster,Gardner, Groton, Dunstable and North Middlesex
area, we have found WSRS (96.1 FM), WXLO (104.5 FM), WEIM (1280 AM), WBZ (1030
AM), WRKO (680 AM), WTAG (580 AM), Channel 7 WHDH TV, Channel 5 WCVB TV , and
Channel 4 WBZ TV to be helpful sources of information. Useful internet sources are
www.wbztv.com, www.thebostonchannel.com and www.wbz1030.com .
If school is cancelled in either the town where the student lives, or the town where he/she
goes to school, then we do not provide transportation. If school is cancelled where the student
lives, and the school he or she attends is open in another town, it is up to the family to bring
their student to school if they want him/her to attend.
When there are multiple delays (late openings) on a route, or a cancellation at one end and a
delay at the other, we generally go with the most limiting. For example, if one town has a one
hour delay and the other town has a two hour delay, we will go with the two hour delay.
We will notify everyone involved of any changes to this policy. For example, we may pick up
from several towns, and they may have different delays. We may change one to fit with the
others, but we would communicate this to the driver and to the families when the decision is
made.
Again, families should not call us for updates on snow days. Anticipate delays and latearrivals. We will notify you if there is a problem. Please understand that the volume of delays
and route changes is simply too great for us to notify everyone. We know that parents will be
worried in bad weather, but no news is good news.
Safety is our greatest concern. Drivers must not be concerned with staying on schedule
during bad driving conditions. THE ONLY THING THAT MATTERS IS FINISHING THE ROUTE
SAFELY.
For more information on our snow policy, please visit our website at:
PLEASE MAKE EVERYONE AWARE OF THIS POLICY
Policy Name: Customer Service and Operations Policy
Scope: This policy applies to all employees, contractors, and affiliates of 7D Transportation.
Objective: To ensure a safe, efficient, and customer-focused transportation experience.
Customer Service:
- Respond promptly to customer inquiries and concerns.
- *Provide accurate information and updates on services and schedules.
- Treat customers with respect and professionalism.
- Resolve customer complaints fairly and promptly.Operations:
- Ensure vehicles are clean, well-maintained, and meet safety standards.
- Adhere to scheduled routes and timings.
- Conduct regular safety inspections and training.
- Follow emergency protocols and procedures.
Employee Conduct:
- Adhere to company dress code and professional standards.
- Maintain confidentiality and respect customer privacy.
- Report any incidents, accidents, or safety concerns immediately.
- Collaborate with colleagues to ensure smooth operations.
Safety and Security:
- Conduct regular vehicle inspections and maintenance.
- Implement safety measures to prevent accidents and injuries.
- Train employees on emergency procedures and crisis management.
Environmental Sustainability:
- implement eco-friendly practices in daily operations.
- Monitor and reduce fuel consumption and emissions.
- Encourage sustainable transportation options.
Compliance: - Adhere to local, state, and federal regulations.
- Follow industry standards and best practices.
Review and Revision:
- Review and update policy annually or as needed.
- Communicate changes to all employees and stakeholders.
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